Help
Support
How to reach us.
Free setup help
We'll set up your first product for you, free. Send us your price list (a spreadsheet, PDF or photo) and we'll set up the product's pricing, or book a 20-minute call and we'll set it up together. Both start with an email; Home has the same two buttons, filled in with your store's address, until your setup is done.
Send your price listWe set up your first product from it.
Book a setup call20 minutes; tell us times that suit you.
What to include
- Your store's address (
your-store.myshopify.com). - The product, and what you or your shopper did.
- A screenshot, or the exact message you saw.
Before you write
Troubleshooting covers the most common problems, and the banners at the top of Home say when the Trimsize block is missing from your product page or the size check at checkout is off.